Privacy Policy

This Privacy Policy explains how Syntera Solutions LTD (“Syntera Solutions”, “the Company”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information in connection with our websites, mobile applications, products, features, and other related offerings (collectively, the “Services”).

We aim to handle personal data fairly, responsibly, securely, and openly, consistent with applicable privacy and data protection laws.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

What we collect depends on how you use and interact with the Services.

a. Personal Information

We may collect personal data you provide directly, including:

• Name
• Email address
• Phone number
• Billing or payment details
• Information shared through contact forms, support tickets, surveys, or other correspondence

b. Technical and Usage Information

Certain technical and usage data may be collected automatically as you use the Services, such as:

• IP address
• Browser type and version
• Device identifiers
• Device type or model
• Operating system and version
• Language and regional settings
• Pages, screens, or features accessed
• How you interact with the Services
• Date and time of access
• Session length
• Crash reports, logs, and diagnostics

c. Communication Information

When you contact us, we may keep records of that exchange, including:

• Email correspondence
• Support requests
• Form submissions
• Messages sent through support or chat channels

d. Cookies and Similar Technologies

We use cookies, software development kits (SDKs), analytics tools, and comparable technologies to run the Services, maintain security, understand usage patterns, improve performance, and enhance the user experience.

See Section 9 for more detail on these technologies.

We may use the information we collect for the following purposes.

a. Providing and Operating the Services

We use information for purposes such as:

• Run, operate, and maintain the Services
• Make features available to users
• Process requests and interactions
• Respond to support questions
• Deliver the services, information, or features you’ve requested

b. Improving and Developing the Services

Data may also help us:

• Assess Service performance and reliability
• Understand how users engage with our products
• Diagnose and resolve technical issues
• Improve usability and functionality
• Develop and refine current or future features
• Maintain and strengthen security

c. Communications

Your contact details may be used to:

• Respond to inquiries
• Provide customer support
• Send important operational or administrative notices
• Notify you of changes to our Services, policies, or terms
• Respond to feedback or requests

d. Security, Fraud Prevention, and Legal Compliance

Where reasonably necessary, we may process data to:

• Detect and prevent fraud or abuse
• Identify unauthorized access or security incidents
• Investigate suspected violations of our policies
• Protect our users, the Company, our Services, property, and legal rights
• Enforce our Terms of Use or other agreements
• Meet legal, regulatory, and compliance obligations

e. Marketing and Promotional Communications

Where permitted by law, or with your consent, we may use your contact details to share product updates, announcements, promotions, or other information about our Services.

You can opt out or withdraw consent at any time using the unsubscribe link in our messages, or by contacting us directly.

Where data protection law requires a legal basis for processing personal information, we may rely on one or more of the following:

• Your consent
• Performance of a contract with you, or steps taken at your request before entering one
• Our legitimate interests, or those of a third party, provided these aren’t outweighed by your rights and freedoms
• Compliance with legal or regulatory obligations

Which basis applies depends on the type of data, the specific processing activity, and your jurisdiction.

We don’t sell personal data. We may, however, share or disclose it in the circumstances below.

a. Service Providers

We may work with third-party companies and service providers to perform functions on our behalf, such as:

• Hosting and infrastructure
• Cloud storage and computing
• Analytics and diagnostics
• Customer support
• Payment processing
• Security and fraud prevention
• Technical and operational support

These providers may only process data as needed to deliver their services to us, and are bound by appropriate contractual, confidentiality, privacy, and security obligations where applicable.

b. Payment Processing

Purchases and subscriptions may be handled by third-party payment providers, such as Apple or Stripe, where applicable.

When a third-party processor handles a payment in full, we don’t retain complete card details ourselves.

Transactions processed by third parties are also governed by that provider’s own terms, policies, and privacy practices.

c. Legal and Regulatory Disclosures

We may disclose personal data where we reasonably believe this is necessary to:

• Comply with applicable laws or regulations
• Comply with a court order, subpoena, or similar legal process
• Respond to lawful requests from government or regulatory authorities
• Establish, exercise, or defend legal claims
• Protect the rights, property, safety, or security of the Company, our users, or others
• Detect, investigate, or prevent fraud, misuse, or unlawful activity

d. Corporate and Business Transactions

Should Syntera Solutions LTD be involved in a merger, acquisition, financing, restructuring, asset sale, insolvency proceeding, or similar corporate transaction, personal data may be transferred as part of that transaction, subject to applicable legal requirements.

e. With Your Authorization

We may also share data with other parties when you specifically request, authorize, or consent to such disclosure.

We retain personal data only for as long as reasonably necessary to fulfill the purpose for which it was collected or processed.

When determining retention periods, we may consider:

• The reason the data was collected
• Its nature and sensitivity
• Operational and business needs
• Contractual obligations
• Legal, regulatory, accounting, and tax requirements
• The need to resolve disputes
• The need to bring or defend legal claims
• Enforcement of our agreements and policies

Once data is no longer reasonably needed, we may delete, anonymize, or otherwise securely dispose of it in line with applicable requirements.

We implement reasonable technical, administrative, and organizational measures to protect personal data against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Depending on the Service and data involved, these measures may include:

• Secure storage practices
• Access controls and authentication
• Encryption in transit where appropriate
• Security monitoring and logging
• Measures designed to prevent unauthorized access or misuse

No method of electronic transmission or storage is completely secure, however, and we can’t guarantee that personal data will always remain fully protected.

Depending on where you live and the privacy laws that apply to you, you may have certain rights over your personal data. These can include the right to:

• Access the data we hold about you
• Correct inaccurate or incomplete data
• Request deletion in certain circumstances
• Restrict certain processing activities
• Object to certain types of processing
• Withdraw consent where processing depends on it
• Request portability of certain data
• Lodge a complaint with a data protection authority where applicable

To submit a privacy-related request, contact us at: [email protected]

For some requests, we may need to verify your identity before responding, to help protect personal data from unauthorized disclosure or changes.

These rights may be subject to limitations and exceptions under applicable law.

Our Services may use cookies and similar tools to support functionality, maintain security, remember preferences, analyze usage, and enhance the overall user experience. Depending on which Services you use, these generally fall into the categories below.

Essential Technologies

Needed for core functionality, security, authentication, session handling, or other necessary operations.

Analytics Technologies

Help us understand user engagement, evaluate performance, diagnose issues, and improve our products.

Functional Technologies

Used to remember user choices, settings, preferences, or other details that improve the experience of using the Services.

Where required by applicable law, non-essential cookies or similar technologies will only be used with appropriate consent or another permitted legal basis.

You may be able to manage cookies through your browser, device, or applicable consent settings. Disabling certain technologies may affect the availability or functionality of some parts of the Services.

Because our Services, service providers, and technical infrastructure may operate across multiple jurisdictions, personal information may be transferred to, stored in, or processed in countries other than the one where you reside.

Those countries may have privacy and data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we apply appropriate safeguards designed to protect personal information transferred internationally, such as contractual protections or other legally recognized transfer mechanisms.

Our Services aren’t intended for children under the age of 13, or any higher minimum age required by applicable law in the relevant jurisdiction.

We don’t knowingly collect personal information from children where parental or guardian authorization is legally required and hasn’t been obtained.

If we become aware that a child’s personal information has been collected in violation of applicable requirements, we’ll take reasonable steps to delete or otherwise appropriately handle that information.

Parents or legal guardians who believe a child has provided personal information to us improperly can contact us using the details in this Privacy Policy.

The Services may link to, or integrate with, websites, applications, platforms, products, or services operated by third parties.

These third-party services operate independently of Syntera Solutions LTD and may collect or process information under their own terms and privacy policies.

We aren’t responsible for the privacy practices, security practices, content, or policies of third-party services.

We encourage users to review a third party’s privacy policy before sharing personal information with it or otherwise using its service.

We may update this Privacy Policy periodically to reflect changes to our Services, business practices, technologies, legal requirements, or regulatory obligations.

When we update this Privacy Policy, we’ll revise the “Last updated” date at the top of the Policy.

Where required by applicable law, we may provide additional notice or seek consent before material changes take effect.

We encourage users to review this Privacy Policy from time to time to stay informed about how we handle personal information.

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, you can reach us at:

Syntera Solutions LTD 64 Nile Street London N1 7SR United Kingdom