Cookie Policy

This Cookie Policy explains how Syntera Solutions LTD (“Syntera Solutions”, “the Company”, “we”, “us”, or “our”) uses cookies and comparable tracking technologies across our websites, apps, products, and other related offerings (together, the “Services”).

Read this Cookie Policy alongside our Privacy Policy, which covers how we collect, use, disclose, retain, and protect personal data in more detail.

By using or accessing the Services, you accept that cookies and related technologies may be used as described here, in line with applicable law and any consent or preference controls available through your browser or device.

Among other things, these technologies let websites and apps:

• Function properly and stay secure
• Keep sessions active and deliver the features you request
• Remember your preferences and settings
• Improve performance and reliability
• Understand how visitors use the Services
• Identify and prevent fraud or unauthorized use

We also rely on tools beyond cookies themselves, including SDKs, pixels, local or device storage, and analytics platforms. Where the context allows, any reference to “cookies” in this Policy covers these related technologies too.

Which specific cookies and tools apply can vary by Service, platform, device, and feature.

a. Essential Cookies

Essential cookies and technologies are required to run, secure, and deliver the core functions of the Services. They support things like:

• Keeping user sessions running
• Enabling login and account features
• Delivering functionality you request
• Supporting security and fraud prevention
• Managing network traffic
• Keeping the Services available
• Recording your privacy or consent choices, where relevant

Because certain features depend on these tools, turning them off may stop parts of the Services from working as intended.

b. Functional Cookies

Functional cookies and similar tools remember specific choices and settings so we can offer a more consistent experience. These generally cover:

• Language choice
• Regional settings
• Interface configuration
• Session-related preferences
• Other feature-related choices

The aim here is simply to make the Services easier and more convenient to use.

c. Analytics and Performance Cookies

Analytics and performance tools help us understand how users engage with the Services and assess how well they perform. Depending on the tool, the data gathered may include:

• Pages or screens viewed
• Features engaged with
• Time spent using the Services
• Navigation and click patterns
• Device, browser, and operating system details
• Crash logs
• Performance metrics
• Diagnostic data

This data helps us catch technical problems, understand usage trends, gauge performance, and refine the Services. Where the law requires consent for non-essential analytics tools, we’ll obtain it before use.

d. Security Technologies

Cookies and similar tools also play a role in security, including:

• Spotting suspicious behavior
• Flagging possible fraud
• Blocking unauthorized access
• Safeguarding accounts
• Securing our systems and infrastructure
• Detecting abuse or misuse of the Services
• Assisting security investigations

These tools help keep our Services secure and trustworthy.

Some parts of the Services rely on third-party vendors who deploy their own cookies, SDKs, or similar tools, supporting functions such as:

• Analytics and performance tracking
• Hosting our website and infrastructure
• Cloud computing services
• Customer service
• Processing payments
• Security and fraud protection
• Technical operations support

These vendors handle information under their own privacy and cookie policies, contract terms, and relevant laws.

When purchases or subscriptions run through third-party platforms such as Apple or Stripe, those providers may apply their own technologies for login verification, transaction processing, security, or fraud prevention.

Check the relevant third-party provider’s own policies for more detail on how they handle data.

Most current browsers and devices include settings that let you control cookies and comparable technologies. Depending on your browser, operating system, device, and location, you may be able to:

• See which cookies are stored
• Remove existing cookies
• Block some or all cookies
• Limit third-party cookies
• Adjust tracking preferences
• Get notified before certain cookies are set
• Change your consent settings through any available consent tool

The exact steps vary by browser and device, so check your own settings for the options available to you.

Disabling essential cookies may make some Service features unavailable or cause them to misbehave.

The legal basis we rely on depends on the technology type, its purpose, and the law that applies to you. Subject to applicable law, this may include:

• Your consent
• Our legitimate interests
• The need to deliver Services or features you’ve requested
• Compliance with legal or regulatory duties

If the law requires consent for non-essential cookies, we’ll ask for it before applying the relevant technology.

You can withdraw or change your consent at any time using available consent tools, browser or device settings, or other mechanisms we provide. Withdrawing consent doesn’t retroactively affect the lawfulness of earlier processing.

How long a cookie stays active depends on its purpose and settings.

Session Cookies

Short-lived cookies that typically disappear once you close your browser or end your session.

Persistent Cookies

Cookies that stay on your device for a set period, until they expire, or until you remove them yourself.

Data collected via cookies may be kept for a period based on factors such as why it was collected, the technology involved, operational needs, security and fraud-prevention needs, legal or regulatory obligations, and our applicable retention rules.

We aim to keep data only as long as reasonably needed for its purpose, or as the law otherwise requires or allows.

Because our Services and the vendors we use operate across various countries, information gathered via cookies may be sent to, held in, or processed within countries other than your own, where privacy laws may not match those where you live.

Where the law requires it, we put suitable safeguards in place for international transfers, such as contractual clauses or other recognized transfer mechanisms.

More detail on cross-border transfers can be found in our Privacy Policy.

The Services aren’t designed for use by children below age 13, or any higher minimum age set by applicable law in the relevant jurisdiction.

We don’t knowingly use cookies or tracking tools to gather personal data from children without the necessary parental or guardian consent.

If we learn that a child’s information was collected in breach of applicable rules, we’ll take reasonable steps to address it, including deleting the data where necessary.

We may revise this Cookie Policy from time to time to reflect changes to our Services, the technologies we use, our business practices, legal or regulatory requirements, or privacy and security standards.

Any revision will be reflected in the “Last updated” date at the top of this Policy.

Where legally required, we may give extra notice or request fresh consent before significant changes to our cookie practices take effect.

Check back periodically to stay informed about our cookie practices.

For any questions, concerns, or requests about this Cookie Policy or our use of cookies and similar technologies, reach us at:

Syntera Solutions LTD 64 Nile Street London N1 7SR United Kingdom